EXCHANGE AND RETURNS POLICY
Please send us an email at info@msrosy.co.uk for more details.
We will happily offer an exchange or refund within 30 days of purchase. This includes all orders placed during our sale.
MsRosy Jewellery purchased online must be returned to us in perfect condition and must be unworn.
All jewellery must be returned to us in the original packaging for us to process an exchange or refund. MsRosy Jewellery cannot accept responsibility for items returned to us without proof of postage. Please note – you only need to return the item(s) that you wish to exchange or return.
PLEASE ENSURE THE FOLLOWING GUIDELINES ARE OBSERVED:
1. Email us the exchange/returns request and enclose it with the item(s) you wish to return with all original packaging and paperwork within 30 days of receiving your order.
2.Please remove all original labels from the parcel.
3. Please take your return to your local Post office. For UK orders, please use the 1st class service (NOT special delivery) and obtain the proof of postage from the Post Office. Shipping costs could be refunded for all goods.
4. Please email us for the return details.
PROCESSING YOUR REFUND
Refunds will be made within 5 days of the date of cancellation notice. We will refund the credit or debit card of the person who originally placed and paid for the order. Refunds may take up to 12 days to appear in your account. Delivery costs could be refunded for all goods. International customs duties and sales taxes are non-refundable for shipments outside of the European Community.
PROCESSING YOUR EXCHANGE
Subject to stock availability we will exchange eligible items that are returned to us within 30 days. In cases where we are unable to provide an exchange, we will first offer a refund. The new item will be delivered to you once we have received the returned item(s) and it has undergone a quality control check. Return delivery costs are not refunded but the first replacement item will be sent out free of charge. Alternatively, if you see something you simply must have, please order online and we will refund your original item plus the original delivery cost when it is returned to us.
RETURNING FAULTY ITEMS
Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, to info@msrosy.co.uk for review within 28 days of purchase. Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested. We may require you to return the item to us, in this instance we will send a you a free of charge returns label. Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty Your statutory rights are not affected.